Refund Terms & Conditions

If you received a damaged or incorrect order it must be accounted for to STRAPSEEKER within 24 hours or the next working day from the delivery date. From that point on, you have as long as 14 days to return the watch back to us.
Refunds are only permitted for the situation where we have checked the watch and affirm that it is defective or that it was the wrong item sent. This does exclude the accuracy and precision of watches as we have tested our watches before delivering them out and accuracy in automatic watches can be influenced by multiple external factors. Please refer to the section on Accuracy for Automatic Watches.

Returns Terms & Conditions


Watches

  • Every watch that has been purchased will be tested on our timing machine for accuracy before we ship. In the event that you receive a damaged or wrong order, it must be reported to STRAPSEEKER within 24 hours or the next working day from the delivery date. Thereafter you have up to 14 days to return the watch back to our office.
  • Watches must not have been worn, altered, or strapped on in any way, and must not show any signs of use. Straps must be in perfect condition and must not be marked in any way. Items must be returned with all original tags, packaging and other accessories (extra straps, etc.) received with the order. Do not remove any plastic covering from the watch, bracelet, buckle, tags, or other items until you know you will keep the watch.

Clocks

  • Clocks must have not been modified at all and must not show any signs of use. 

Straps

  • Straps must be in perfect condition and must not be marked in any way. Do not remove any plastic covering from the strap, buckle, tags, or other items until you know you will keep the watch.
  • Please contact us at support@strapseeker.com before returning to us.

 

Do Take Note:

Invoice or proof of purchase with original box/documentation and packaging

Returns must be wrapped in bubble wrap and packed securely to guarantee that the watch is very much secured during postage back to us.


Buyers will have to pay for the shipping, handling, and packing costs. Buyers should consider insurance as the watch will be your responsibility till we receive them. In the case of loss or damage of parcels, while returning to us, buyers will be fully responsible for it.


For returned item that was shipped for free, the original amount saved by free shipping provided by us (the actual shipping cost is about USD $20-USD $30) will be deducted from the refund.


For returned items that were shipped by express, any additional cost that was subsidized by us ($10-20 USD depending on location) will be deducted from the refund


In the case of defective or incorrect merchandise, clients must follow the instructions above. We reserve the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of shipping and import fees.


When an item arrives at our warehouse in an unsellable condition, we reserve the right to refuse a refund on the item or deduct 30% of the original selling price from the refund amount. 


Any rejection of the parcels, when delivered by the courier and then rejected by the customer due to any reasons, may have a deduction of a 10% restocking fee and any shipping cost incurred when sending to the customer and returning back to us. 


We reserve the right to refuse returns that are unauthorized or have been returned to us without informing us. If an unauthorized return is accepted, we will deduct a 10% administrative/re-stocking fee from the refund. 


For items sent back for a refund, we will not be responsible for any duty, tax, or fees that the customer incurs.

We cannot refund duties and taxes paid to clear customs.


Returns Not Accepted

We will not accept returned merchandise that does not follow the terms and conditions of the returns policy. Such items will be returned to the sender at the original shipment address.