Shipping Methods and Schedule

We offer flexible delivery services according to buyer’s destination. 

Free Registered Mail Shipping

Packages are shipped out by registered mail with tracking numbers and are distributed by your country’s local post office system once they reach your country. Package tracking numbers will be emailed to you once your order is shipped. Orders shipped by this method takes about 10-15 working days for customers to receive. If your shipping location is slightly inaccessible or out of the usual delivery areas, it may take up to 21 working days for you to receive the parcel.

Express Shipping

We also do have express shipping methods if you are looking to receive your parcel immediately. We ship by DHL Express or other specialised express courier services (Asia countries), depending on which is a better shipping provider for your region. Your order will reach you in 2-7 day once shipped. You will receive a tracking number usually within 24 hours of placing your order. 

 

Reroute of Shipment - Rerouting charges

- Customers will be charged 15.00USD for rerouting shipments i.e.: request to change the address after parcel dispatched, courier failed to deliver parcel due to incorrect/insufficient address, refuse parcel upon delivery

- request to cancel the order after the order dispatched

 

Customs fees and other import duties

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel (this also applies to retail & wholesale customers).

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.

It might be a good idea to check online for your country customs and import rates or contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

 

Out of Delivery Area

If the buyer's destination is at a remote area (out-of-delivery are), where it is a difficult area to reach (e.g. islands, ski areas, military operation area etc), we will require the customer to top up an additional amount for the delivery fees. To check if your destination is at an ODA area, do refer to this URL below. 

https://www.dhl.com/content/dam/downloads/g0/express/services/surcharges/dhl_express_remote_areas.pdf